This Privacy Policy explains how Professional Jobs (we, us, our) collects, uses, stores and discloses personal information when you use our website and mobile app (Platform).

1. Personal information we collect

• Homeowner account details (such as name, email address, phone number, suburb/postcode). Tradie account and business profile details (such as business name, Registration number (if provided), service categories, service areas, availability, insurance/licence details (if provided), and public profile content).
• Job and booking information (such as job requests, quotes, scheduling details, job location, and photos or other information you choose to upload). Communications (such as messages, emails, calls or in-app chat content and support requests). Reviews and ratings (including the content you post and metadata associated with it).
• Payment and transaction details (such as billing details and purchase history). Payment card details are handled by our payment providers and are not stored by us. Device and usage data (such as IP address, device identifiers, app version, browser type, pages/screens viewed, and log data). 2. How we collect personal information

2. How we use personal information

• To create and manage accounts, profiles and subscriptions (including contractor business tools). To operate the marketplace, including matching homeowners with Tradies, facilitating quotes/bookings, and enabling messaging between users. To process payments, fees and invoices (where applicable) and provide receipts and customer support. To publish reviews/ratings and maintain the integrity of our review system. To improve and secure the Platform, including troubleshooting, analytics, fraud prevention and abuse detection.
• To verify information where relevant (for example, confirming identity or business details, and assessing licences/insurance where provided). To send marketing communications where permitted and in line with your choices. To comply with legal obligations and enforce our terms.

3. When we share personal information

We may share personal information with trusted third parties as needed to operate the Platform. This includes sharing information between homeowners and Tradies so they can communicate and complete jobs (for example, sharing profile details, job request details, and messages). We may also share personal information with:

• Service providers who help us operate the Platform (such as cloud hosting, mapping, analytics, communications, identity/security, customer support, and CRM tools).
• Payment processors and related parties to process payments (including fraud screening).
• Professional advisers (such as accountants, lawyers, and insurers).
• Regulators, courts, or law enforcement where required or authorised by law.

Tradies are independent businesses. If you engage a Tradie, they may collect and handle your personal information for their own purposes (for example, to provide a quote or complete a job) and their privacy practices may differ from ours.

4. Public profiles and user-generated content

Some information you provide may be visible to other users or the public, such as your profile information (for example, business name, service areas and description) and content you post (such as reviews/ratings). Please consider what you choose to share, including in photos and messages. We use cookies and similar technologies on our website and may use SDKs in our app to help the Platform function, remember your preferences, understand how users interact with the Platform, and improve performance. You can usually control cookies through your browser settings; you may also be able to control certain app permissions and advertising identifiers through your device settings. Disabling cookies or permissions may affect functionality.

5. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We keep personal information only for as long as needed for the purposes described in this policy (for example, while your account is active and for a period afterwards), unless a longer retention period is required or permitted by law. Where appropriate, we delete or de-identify personal information.